Privacy policy

Privacy Policy

Luna Bags respects your privacy. This policy explains what information we collect when you visit lunabags.ca, place an order, use our contact form, or communicate with us, and how that information is used and shared.

Information we collect

Depending on how you use our store, we may collect:

  • Contact and checkout information: your name, email address, phone number, billing address, shipping address, and information you submit through our contact form or customer support.
  • Order and payment information: products ordered, transaction details, delivery and return information, and payment status. Payment details are processed through Shopify and the payment providers available at checkout.
  • Account and communication information: account details, preferences, messages, reviews, and other information you choose to send us.
  • Device and usage information: IP address, browser and device details, approximate location, pages viewed, and interactions with the site.
  • Cookie and similar technology information: information collected through cookies, pixels, and similar technologies used to operate, secure, analyze, and improve the store.

How we use information

We use personal information to process and fulfill orders, take payment, arrange delivery, provide tracking and support, administer returns and refunds, respond to inquiries, maintain accounts, improve products and the shopping experience, protect against fraud and abuse, send service communications, and comply with legal obligations.

Where permitted, we may also send marketing communications. You can unsubscribe from promotional email at any time using the unsubscribe link in the message.

Shopify and service providers

Our store is hosted and supported by Shopify. We may share information with Shopify and service providers that help us operate the business, including payment processing, fraud prevention, hosting, analytics, customer support, shipping, fulfillment, returns, email delivery, and technical services. These providers may process information in countries other than where you live.

Cookies and analytics

We use cookies and similar technologies that are necessary for checkout, security, preferences, performance, and analytics. Depending on your location and browser settings, you may be able to control cookies or targeted advertising through our privacy choices page and your device or browser controls.

Contact forms and spam prevention

When you use our contact form, we collect the information you submit so that Luna Bags can respond. Shopify may use automated spam-prevention checks or related security services to help protect the form from abuse.

Sharing and disclosure

We may disclose information when necessary to provide the services you request, when you direct us to do so, with our business and technology providers, or when required to comply with law, legal process, fraud prevention, or the protection of our rights and customers. If Luna Bags is involved in a business transfer, information may be transferred as part of that transaction subject to applicable law.

Security and retention

We use reasonable administrative, technical, and organizational safeguards. No online system can be guaranteed completely secure. We retain information for as long as reasonably necessary to provide services, complete transactions, maintain business and tax records, resolve disputes, enforce agreements, and comply with legal obligations.

Your choices and rights

Depending on where you live, you may have rights to request access to, correction of, deletion of, or a copy of your personal information, or to object to or restrict certain processing. You may also opt out of promotional communications. To make a privacy request, contact us using the details below. We may need to verify your identity and may be unable to fulfill a request where an exception under applicable law applies.

Children

Our store is not directed to children, and we do not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided personal information, please contact us so we can review the request.

International transfers

Shopify and our service providers may store or process information outside Canada, including in the United States or other countries. When required, we use legally recognized safeguards for those transfers.

Third-party links

Our store may link to third-party websites or services. Their privacy practices are controlled by their own policies, and we encourage you to review them before submitting information.

Changes to this policy

We may update this Privacy Policy when our practices, services, or legal obligations change. The updated version will be posted on this page.

Contact Luna Bags

For privacy questions or requests, contact Luna Bags at support@lunabags.ca, +1 604-750-2990, or 46556 Montana Dr, Chilliwack, BC V2P 6M1, Canada.