FAQ

Shipping and delivery

What shipping do you offer?

We currently ship to Canada and the United States only. Shipping is free on orders of CA$50 or more. Orders under CA$50 have a CA$6.95 standard shipping charge, shown before you pay. Tracking is provided as soon as it is available.

How long does delivery take?

Orders are typically processed within 1–3 business days from the order date. Estimated delivery is 3–7 business days after processing.

Delivery times vary by destination, carrier, customs processing, seasonal volume, address accuracy, and fulfillment source. These are estimates, not guarantees, and delivery can occasionally take longer when these factors affect an order.

What if customs holds my order?

Customs may occasionally hold an order. If your order has been held for more than 30 calendar days from the order date, contact us with your order details and Luna Bags will ship a replacement free of charge.

Will I receive tracking?

Yes. Tracking information is provided as soon as it becomes available.

What about duties and import fees?

Depending on the destination, duties, import taxes, brokerage charges, or other destination fees may apply. Unless checkout states otherwise, the customer is responsible for destination-country charges.

Returns and payments

What is your return policy?

Eligible returns may be requested within 14 calendar days of delivery. A 5% restocking fee applies to approved eligible returns except where prohibited by applicable law. We do not offer exchanges. See the Refund Policy for full eligibility and return details.

What payment methods do you accept?

We accept major credit and debit cards, including Visa, Mastercard, and American Express. Shop Pay, Apple Pay, and Google Pay may also be available at checkout.

How can I contact Luna Bags?

Use our Contact page or email support@lunabags.ca.