What shipping do you offer?
We offer free tracked shipping on every order — no minimum spend required.
How long does delivery take?
Orders are typically processed within 1–3 business days. Average shipping time after processing is 3–7 business days.
Will I receive tracking?
Yes. Once your order has been dispatched, tracking details will be emailed to you automatically.
Where do you ship?
Available shipping destinations are shown at checkout. Please note that customers are responsible for any duties or import fees charged by their country upon delivery.
What is your return policy?
We accept returns within 14 days of delivery. Please contact us at support@lunabags.ca before sending any item back.
What materials are your bags made from?
Materials vary by product and are identified on each individual product page. Please note that references to soft PU indicate faux (synthetic) leather — not genuine animal leather.